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Avatar-mediated service encounters : impacts and research agenda

Watanabe, Kentaro; Ho, Bach Quang - In: The service industries journal 43 (2023) 3/4, pp. 134-153

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Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance

Sok, Keo Mony; Danaher, Tracey S.; Sok, Phyra - In: Journal of retailing 99 (2023) 2, pp. 228-246

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How and why (imagined) online reviews impact frontline retail encounters

Marder, Ben; Angell, Robert J.; Boyd, Eric - In: Journal of retailing 99 (2023) 2, pp. 265-279

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Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development

Do, Khoa The; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya; … - In: Journal of service management 34 (2023) 3, pp. 433-466

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Frontline employee expectations on working with physical robots in retailing

Willems, Kim; Verhulst, Nanouk; Gauquier, Laurens de; … - In: Journal of service management 34 (2023) 3, pp. 467-492

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Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion

Xie, Fang; Zhang, Xufan; Ye, Jing; Zhou, Lulu; Zhang, … - In: Journal of service theory and practice 33 (2023) 6, pp. 797-819

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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance

Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10

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Erfolgreich akquirieren auf Messen : in fünf Schritten zu neuen Kunden

Kreuter, Dirk - 2010 - 3., überarb. Aufl.

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The Power of Understanding People : The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance

Mitchell, Dave - 2013 - 1. Aufl.

How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding Peopleshows you how to establish and develop extremely effective relationships by providing you...

Persistent link: https://www.econbiz.de/10011830372

When customers want to become frontline employees : an exploratory study of decision factors and motivation types

Wang, Chen-Ya; Guchait, Priyanko; Chiang, Cheng-Hsin; … - In: Service business 11 (2017) 4, pp. 871-900

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