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1
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
2
Work life balance : a study of working professionals in service sector
Hyde, Anukool Manish
;
David, Shine
;
Chauhan, Amit
; …
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011287772
Saved in:
3
Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De
;
Zhuang, Wen-Long
;
Hsu, Shih-Yun
;
Huan, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
Saved in:
4
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
5
A review of employee innovative behavior in services
Li, Minglong
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2820-2841
Persistent link: https://www.econbiz.de/10011610992
Saved in:
6
Engaged and committed? : the relationship between work engagement and commitment in professional service firms
Yalabik, Zeynep Y.
;
Rossenberg, Yvonne van
;
Kinnie, Nicholas
- In:
The international journal of human resource management
26
(
2015
)
12
,
pp. 1602-1621
Persistent link: https://www.econbiz.de/10011309074
Saved in:
7
Employee service innovative behavior : the roles of leader-member exchange (LMX), work engagement, and job autonomy
Garg, Shreya
;
Dhar, Rajib
- In:
International journal of manpower
38
(
2017
)
2
,
pp. 242-258
Persistent link: https://www.econbiz.de/10011708365
Saved in:
8
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
9
Employee engagement and affective organizational commitment : mediating role of employee voice among Indian service sector employees
Jena, Lalatendu Kesari
;
Bhattacharyya, Pratishtha
; …
- In:
Vision : the journal of business perspective
21
(
2017
)
4
,
pp. 356-366
Persistent link: https://www.econbiz.de/10011833557
Saved in:
10
Wirkungsmechanismen des Kundenverhaltens auf die Kundenzufriedenheit : eine dyadische Untersuchung der Mitarbeiter-Kunden-Interaktion
Ouadoudi, Youssef el
-
2013
Persistent link: https://www.econbiz.de/10010204367
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