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Doctors and management perception in customer relationship management builds to customer satisfaction in hospital services
Shivakumara, K.; Sarala, K. S. - In: Global journal of business management : GJBM 12 (2018) 1, pp. 50-63
Persistent link: https://www.econbiz.de/10011961830
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Spillover effects of mission activities on revenues in nonprofit health care : the case of Aravind Eye Hospitals, India
Gupta, Sachin; Palsule-Desai, Omkar D.; Gnanasekaran, C.; … - In: Journal of marketing research : JMR 55 (2018) 6, pp. 884-899
Persistent link: https://www.econbiz.de/10011971272
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Gatekeeping under congestion : an empirical study of referral errors in the emergency department
Freeman, Michael; Robinson, Susan; Scholtes, Stefan - 2017 - Revised version of 2015/77/TOM
Persistent link: https://www.econbiz.de/10011947591
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Hybrid practices as a means to implement quality improvement : a comparative qualitative study in a Dutch and Swedish hospital
Quartz-Topp, Julia; Sanne, Johan M.; Pöstges, Heide - In: Health care management review : HCM review 43 (2018) 2, pp. 148-156
Persistent link: https://www.econbiz.de/10011845642
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Public health programmes, healthcare and child health
Knutsson, Daniel - 2018
Persistent link: https://www.econbiz.de/10011922709
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Good catch! : using interdisciplinary teams and team reflexivity to improve patient safety
Reiter-Palmon, Roni; Kennel, Victoria; Allen, Joseph; … - In: Group & organization management : an international journal 43 (2018) 3, pp. 414-439
Persistent link: https://www.econbiz.de/10011879318
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Training needs for adaptive coordination : utilizing task analysis to identify coordination requirements in three different clinical settings
Henrickson Parker, Sarah; Schmutz, Jan B.; Manser, Tanja - In: Group & organization management : an international journal 43 (2018) 3, pp. 504-527
Persistent link: https://www.econbiz.de/10011879344
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Effects of the application of project management techniques on health care project success : a study of Badagry General Hospital, Lagos State
Olateju, Ibrahim - In: Economic and environmental studies : a journal for … 17 (2017) 4, pp. 725-741
study of Badagry General Hospital, Lagos State. Survey research design was adopted for this study. Copies of the …
Persistent link: https://www.econbiz.de/10011857630
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Hospitality as an organizational culture
Pizam, Abraham - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 3, pp. 431-438
Persistent link: https://www.econbiz.de/10012201446
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Interactive identity work of professionals in management : a hospital case study
Sartirana, Marco; Currie, Graeme; Noordegraaf, Mirko - In: Public management review 21 (2019) 8, pp. 1191-1212
Persistent link: https://www.econbiz.de/10012178846