Doctors and management perception in customer relationship management builds to customer satisfaction in hospital services
K. Shivakumara & K. S. Sarala
Year of publication: |
June 2018
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Authors: | Shivakumara, K. ; Sarala, K. S. |
Published in: |
Global journal of business management : GJBM. - New Delhi : Global Vision Publ. House, ISSN 0973-8533, ZDB-ID 2413232-9. - Vol. 12.2018, 1, p. 50-63
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Subject: | Health Care | Quality of Service | Satisfaction level | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Ärzte | Physicians | Gesundheitswesen | Health care system |
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