of looking at satisfaction that combines the literature on post-choice valuation with research regarding generalized ….g., Anderson and Sullivan [Anderson, E. W., M. W. Sullivan. 1993. The antecedents and consequences of customer satisfaction for … as the disconfirmation construct in traditional satisfaction research). The third component is regret, which captures the …

that the branch manager not only be efficient in achieving superior satisfaction (as indicated in positive behavioral … satisfaction alone is not an unconditional guarantee of profitability. …

service. Le modèle tétraclasse est mobilisé afin d'étudier la contribution des éléments de justice à la satisfaction. Cette …

satisfaction. Electronic agents represent the future of electronic business. They help the consumers in an environment where all … is to understand the role of electronic agent onconsumer satisfaction. For that purpose, we conducted a little empirical … consumer satisfaction. …

, familial situation, qualification, profession, income per capita”, travel characteristics and levels of satisfaction concerning …

student perceived value. Moreover, we analyze the impact of perceived value on student satisfaction and loyalty. An empirical …

of tourism image on quality perceived by tourists and on the satisfaction of them. This study was conducted with the … the relationship between quality and satisfaction and between quality and the tourist’s behaviour variables. In addition … tourism image had effective role on behavioural variables and satisfaction. Perceived quality of the destination had a …