Narrow search
Showing 41 - 50 of 61
Cover Image
Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System
Bowen, David E.; Ostroff, Cheri - In: The Academy of Management review : AMR 29 (2004) 2, pp. 203-221
Persistent link: https://www.econbiz.de/10006718483
Cover Image
Management Theory and Total Quality: Improving Research and Practice Through Theory Development
Dean Jr, James W.; Bowen, David E. - In: The Academy of Management review : AMR 19 (1994) 3, pp. 392-418
Persistent link: https://www.econbiz.de/10006743073
Cover Image
The Role of Human Resource Management: An Exploratory Study of Cross-Country Variance
Bowen, David E.; Galang, Carmen; Pillai, Rajnandini - In: Human resource management 41 (2002) 1, pp. 103-122
Persistent link: https://www.econbiz.de/10006655125
Cover Image
Service Breakthroughs: Changing the Rules of the Game
Heskett, James L.; Sasser Jr, W.Earl; Hart, Christopher W.L. - In: Human resource management 33 (1994) 1, pp. 169-172
Persistent link: https://www.econbiz.de/10006686322
Cover Image
B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.; Bowen, David E.; Chase, Richard B.; … - In: Operations research, Management science : OR MS ; the … 43 (2003) 1, pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
Cover Image
The Management of Organizational Justice
Cropanzano, Russell; Bowen, David E.; Gilliland, Stephen W. - In: The Executive : an Academy of Management Publication 21 (2007) 4, pp. 34-48
Persistent link: https://www.econbiz.de/10007897695
Cover Image
A service-dominant logic for management education : it's time
Ford, Robert C.; Bowen, David E. - In: Academy of Management learning & education : AMLE 7 (2008) 2, pp. 224-243
Persistent link: https://www.econbiz.de/10009895979
Cover Image
Understanding Customer Delight and Outrage - Service businesses can retain customers and achieve profitability by building reciprocal relationships founded on safeguarding and affi...
Schneider, Benjamin; Bowen, David E. - In: Sloan management review 41 (1999) 1, pp. 35-46
Persistent link: https://www.econbiz.de/10006294431
Cover Image
Suppose We Took Service Seriously? An Introduction to the Special Issue
Bowen, David E.; Hallowell, Roger - In: The Executive : an Academy of Management Publication 16 (2002) 4, pp. 69-72
Persistent link: https://www.econbiz.de/10007034830
Cover Image
How to Prevent Your Customers From Failing - Companies frequently count on customers to play key roles in the delivery of services. But if customers fail in those roles, their expe...
Tax, Stephen S.; Colgate, Mark; Bowen, David E. - In: MIT sloan management review 47 (2006) 3, pp. 30-38
Persistent link: https://www.econbiz.de/10007222371