Similar Search Results

Customer engagement through omnichannel retailing : the effects of channel integration quality

Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee Loong - In: Industrial marketing management : the international … 77 (2019), pp. 90-101

Persistent link: https://www.econbiz.de/10012004178

Reviewing the online tourism value chain

Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18

The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...

Persistent link: https://www.econbiz.de/10012125315

Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty

Silvestri, Cecilia; Rapiti, Eleonora; Piccarozzi, Michela - In: Strategies and tools for managing connected consumers, (pp. 70-105). 2020

Persistent link: https://www.econbiz.de/10012106752

Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level

Mathe-Soulek, Kimberly; Slevitch, Lisa; Dallinger, Ioana - In: International journal of hospitality management 50 (2015), pp. 46-54

Persistent link: https://www.econbiz.de/10011387958

Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

Persistent link: https://www.econbiz.de/10011388436

The moderating role of consumer characteristics in the relationship between website quality and perceived usefulness

Wang, Edward Shih-Tse - In: International journal of retail & distribution management 44 (2016) 6, pp. 627-639

Persistent link: https://www.econbiz.de/10011602491

Retrospective: the effect of guarantees on consumers' evaluation of services

Ostrom, Amy L.; Iacobucci, Dawn - In: The journal of services marketing 30 (2016) 4, pp. 373-376

Persistent link: https://www.econbiz.de/10011615443

The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

Kim, Hyun Sik; Choi, Beom Joon - In: The journal of services marketing 30 (2016) 4, pp. 384-397

Persistent link: https://www.econbiz.de/10011615454

Customers' needs and expectations on servicescape surveillance management

Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906

Persistent link: https://www.econbiz.de/10011616669

Identification and quantification of influent factors in perceived quality of the e-service provided by a university

Menezes, Liziane Silva; Sellitto, Miguel Afonso; … - In: Business process management journal 22 (2016) 3, pp. 438-457

Persistent link: https://www.econbiz.de/10011578058