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From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …
Persistent link: https://www.econbiz.de/10012643064
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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus; Setiawan, Margono; Rofiaty, R.; Rohman, Fatchur - In: European research studies 21 (2018) 3, pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
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The influence of service quality, corporate image, and customer satisfaction on customer loyalty in banking sector in Yogyakarta
Christanto, Yohanes Michael; Santoso, Singgih - 2022
Persistent link: https://www.econbiz.de/10013445142
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How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús; Kamakura, Wagner A.; … - In: International journal of research in marketing : IJRM ; … 33 (2016) 1, pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656