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Customer service management
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Competitive advantage
7,529
Wettbewerbsvorteil
7,045
Customer service
3,451
Kundenservice
3,058
Relationship marketing
1,377
Beziehungsmarketing
1,357
Strategisches Management
1,348
Service quality
1,256
Strategic management
1,252
Dienstleistungsqualität
1,186
competitive advantage
1,177
Customer satisfaction
1,138
Kundenzufriedenheit
1,053
Innovation
947
Resource-based view
909
Ressourcenorientierter Ansatz
898
Consumer behaviour
890
Unternehmenserfolg
887
Konsumentenverhalten
870
Firm performance
864
Theorie
702
Theory
700
Deutschland
672
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669
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663
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648
Germany
631
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619
USA
584
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578
International competition
569
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543
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501
KMU
498
Knowledge management
460
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455
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452
Lieferkette
446
Dynamische Kompetenzen
436
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435
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2,127
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12
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Madhani, Pankaj M.
41
Barney, Jay B.
30
Porter, Michael E.
27
Stauss, Bernd
19
Caldwell, Cam
18
Buckley, Peter J.
15
Song, Michael
14
Thomas, Oliver
14
Cook, Sarah
13
Anderson, Verl
12
Foss, Nicolai J.
12
Gustafsson, Anders
12
Hunt, Shelby D.
12
Kippenberger, T
12
Wirtz, Jochen
12
Pepels, Werner
11
Woodside, Arch G.
11
Gebauer, Heiko
10
Hashai, Niron
10
Hong, Paul
10
Jugdev, Kam
10
Mattila, Anna S.
10
Noe, Raymond A.
10
Rahman, Zillur
10
Rajagopal
10
Royer, Susanne
10
Smith, Alan D.
10
Teece, David J.
10
Vrontis, Demetris
10
Walsh, Gianfranco
10
Weerawardena, Jay
10
Edvardsson, Bo
9
Ellinger, Alexander E.
9
Fellmann, Michael
9
Gassmann, Oliver
9
Gunasekaran, Angappa
9
Helmold, Marc
9
Hinterhuber, Hans H.
9
Hotchkiss, Julie L.
9
Kumar, Anuj
9
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Springer Fachmedien Wiesbaden
34
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
26
International Monetary Fund (IMF)
25
IGI Global
14
Edward Elgar Publishing
11
Verlag Dr. Kovač
10
Books on Demand GmbH <Norderstedt>
9
Gesellschaft Entwicklung, Konstruktion, Vertrieb
8
International Monetary Fund
7
National Bureau of Economic Research
7
Springer International Publishing
7
Elinkeinoelämän Tutkimuslaitos (ETLA)
6
ToKnowPress
6
Fakulteta za Management, Univerza na Primorskem
5
RWTH Aachen
5
eSocialSciences
5
EconWPA
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
HEC Paris (École des Hautes Études Commerciales)
4
Institut der Deutschen Wirtschaft Köln
4
Agricultural Economics and Rural Sociology Department, University of Idaho
3
Deutscher Betriebswirtschafter-Tag <50, 1996, Berlin>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
3
Haufe-Lexware GmbH & Co. KG
3
Institut für Technik der Betriebsführung
3
Konferenz Die Deutsche Postbank im Wettbewerb <1991, Bonn>
3
Schmalenbach-Gesellschaft - Deutsche Gesellschaft für Betriebswirtschaft
3
Springer-Verlag GmbH
3
Tredition GmbH <Hamburg>
3
Université Paris-Dauphine (Paris IX)
3
Verlag Franz Vahlen
3
W. Kohlhammer GmbH
3
Agricultural and Applied Economics Association - AAEA
2
Bertelsmann Stiftung
2
Betriebswirtschaftliche Tage <10, 2000, Schwerin>
2
Center for Advanced Sustainable Management
2
DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies
2
Department of Industrial Economics and Strategy, Copenhagen Business School
2
Dr. Rainer Hampp <Firma>
2
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Published in...
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Journal of business research : JBR
188
SpringerLink / Bücher
122
Strategic Direction
92
International journal of hospitality management
86
Journal of retailing and consumer services
85
Industrial marketing management : the international journal for industrial and high-tech firms
77
The journal of services marketing
77
Management Decision
72
Strategic management journal
65
The service industries journal
60
Europäische Hochschulschriften / 5
48
International Journal of Physical Distribution & Logistics Management
48
Journal of Services Marketing
48
International journal of production economics
43
The TQM Magazine
42
Human Resource Management International Digest
40
Harvard-Business-Manager : das Wissen der Besten
39
Journal of service research : JSR
39
Management science : journal of the Institute for Operations Research and the Management Sciences
39
Journal of strategic marketing
37
The journal of business & industrial marketing
37
Harvard business review : HBR
36
International Journal of Operations & Production Management
36
Journal of the Academy of Marketing Science
36
Marketing Intelligence & Planning
36
International journal of contemporary hospitality management
35
Journal of air transport management
35
European Journal of Marketing
34
Journal of service management
33
Technological forecasting & social change : an international journal
33
Journal of Business & Industrial Marketing
32
International Journal of Contemporary Hospitality Management
31
International Journal of Bank Marketing
30
Journal of service research
30
Springer eBook Collection
30
Competitiveness Review: An International Business Journal
29
Competitiveness review : an international business journal incorporating Journal of global competitiveness
29
The International Journal of Logistics Management
29
Gabler Edition Wissenschaft
28
International business review : the official journal of the European International Business Academy
28
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ECONIS (ZBW)
9,969
Other ZBW resources
1,255
RePEc
735
USB Cologne (EcoSocSci)
467
EconStor
164
BASE
92
OLC EcoSci
9
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Showing
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12,691
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date (oldest first)
1
Choosing a courier service : factors in customer preference
Śwircz, Maciej Piotr
;
Racz, Dariusz
- In:
Olsztyn economic journal
16
(
2021
)
2
,
pp. 237-249
Persistent link: https://www.econbiz.de/10013366367
Saved in:
2
Cognitive style fit and effective knowledge reuse
McGrath, Fergal
;
Parkes, Catherine
- In:
International journal of knowledge management studies : …
1
(
2006
)
3/4
,
pp. 484-496
Persistent link: https://www.econbiz.de/10003446254
Saved in:
3
An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko
;
Fleisch, Elgar
- In:
Industrial marketing management : the international …
36
(
2007
)
3
,
pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
Saved in:
4
Avant healthcare : building competitive advantages from customer service
Carrick, Jon
- In:
Journal of business case studies
6
(
2010
)
2
,
pp. 55-59
Persistent link: https://www.econbiz.de/10003973088
Saved in:
5
The customer care IT tools as a competitive advantage factor in Brazilian retail industry
Gaspar, Marcos Antonio
;
Donaire, Denis
;
Santos, Silvio …
- In:
International journal of economics and accounting : IJEA
1
(
2010
)
4
,
pp. 360-374
Persistent link: https://www.econbiz.de/10008906165
Saved in:
6
Living service : how to deliver the service of the future today
Silvester, Marc
;
Ahmed, Mohi
-
2008
Persistent link: https://www.econbiz.de/10003608262
Saved in:
7
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003528036
Saved in:
8
Beratungssysteme im Internet
Stracke, Tim
-
2007
Persistent link: https://www.econbiz.de/10003551990
Saved in:
9
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure
Gabbott, Mark
;
Tsarenko, Yelena
;
Mok, Wai Hoe
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 234-248
Persistent link: https://www.econbiz.de/10009266738
Saved in:
10
The compliance business and its customers : gaining competitive advantage by controlling your customers
Kasabov, Edward
;
Warlow, Alex
-
2012
Persistent link: https://www.econbiz.de/10009660934
Saved in:
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