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The impact of consumption vision and emotion on the tourism consumer's decision behavior
Walters, Gabrielle
;
Sparks, Beverley
;
Herington, Carmel
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
3
,
pp. 366-389
Persistent link: https://www.econbiz.de/10009578325
Saved in:
2
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
Saved in:
3
Cross-cultural partner relationships in the travel trade : a Sino-Australian study
Pan, Grace W.
;
Sparks, Beverley
;
Fulop, Liz
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10003860898
Saved in:
4
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
5
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
6
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
7
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
8
Dimensions and correlates of consumer value : an application to the timeshare industry
Sparks, Beverley
;
Butcher, Ken
;
Bradley, Graham
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003666817
Saved in:
9
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
10
Chinese outbound tourists : understanding their attitudes, constraints and use of information sources
Sparks, Beverley
;
Pan, Grace Wen
- In:
Tourism management : research, policies, practice
30
(
2009
)
4
,
pp. 483-494
Persistent link: https://www.econbiz.de/10003856178
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