Narrow search
Showing 1 - 10 of 46,500
Cover Image
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning; Liu, Yuying; Sun, Xiaojing; Wen, Decheng - In: Total quality management & business excellence 35 (2024) 1/2, pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
Cover Image
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Cover Image
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Cover Image
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed; Zaefarian, Ghasem; Robson, Matthew J. - In: Journal of business research : JBR 145 (2022), pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Cover Image
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Cover Image
Applying quality function deployment in open innovation engineering
Suchada Rianmora; Siwat Werawatganon - In: Journal of open innovation : technology, market, and … 7 (2021) 1/26, pp. 1-20
The purpose of the present study was to identify the customer requirements and engineering attribute expectations of an innovative product to which a Kano's model and quality function deployment (QFD) analysis was applied. In order to accomplish the research, a new water filling machine design...
Persistent link: https://www.econbiz.de/10012417942
Cover Image
Application of quality function deployment for the design and development of a lathe machine
Jagdeep Singh; Harwinder Singh; Gandhi, Surjit Kumar - In: International journal of management concepts and … 11 (2018) 3, pp. 239-269
Persistent link: https://www.econbiz.de/10011961127
Cover Image
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich; Kwak, Choonjong - In: Total quality management & business excellence 33 (2022) 14, pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Cover Image
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali; Jajja, Muhammad Shakeel Sadiq; … - In: Journal of service theory and practice 33 (2023) 5, pp. 697-720
Persistent link: https://www.econbiz.de/10014339773