Howcroft, Barry; Durkin, Mark; Armstrong, Gillian; … - In: The Service Industries Journal 27 (2007) 7, pp. 947-961
In the aftermath of the Cruickshank Report (2000) and the Competition Commission's investigation (2002) into SME--bank relationships, this paper examines the current state of the small business--bank relationship and ascertains whether the Internet could be used to improve the quality of the...