//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Towards a successful CRM imple...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Bank
64,648
Beziehungsmarketing
25,169
Relationship marketing
25,141
Erfolgsfaktor
17,546
Success factor
15,509
Deutschland
11,237
Konsumentenverhalten
9,197
Consumer behaviour
9,182
Theorie
8,612
Theory
8,511
Germany
8,359
USA
6,557
United States
5,748
Kundenzufriedenheit
5,627
Customer satisfaction
5,615
Kreditgeschäft
5,409
Bank lending
5,222
Bankenregulierung
4,757
Bank regulation
4,746
Welt
4,437
World
4,392
Dienstleistungsqualität
4,342
Service quality
4,329
Unternehmenserfolg
4,296
Finanzsektor
4,273
Financial sector
4,229
Firm performance
4,064
Finanzkrise
4,025
Financial crisis
3,949
EU-Staaten
3,687
Indien
3,652
EU countries
3,630
Bankrisiko
3,490
Bank risk
3,463
India
3,406
Kreditrisiko
3,125
Credit risk
3,009
Wettbewerb
2,988
Markenführung
2,873
Brand management
2,871
more ...
less ...
Online availability
All
Free
23,051
Undetermined
20,698
Type of publication
All
Article
57,450
Book / Working Paper
48,312
Journal
1,086
Other
13
Type of publication (narrower categories)
All
Article in journal
41,018
Aufsatz in Zeitschrift
41,018
Graue Literatur
10,405
Non-commercial literature
10,405
Aufsatz im Buch
9,229
Book section
9,229
Working Paper
7,892
Arbeitspapier
7,325
Hochschulschrift
5,354
Thesis
3,936
Collection of articles of several authors
2,578
Sammelwerk
2,578
Case study
1,453
Fallstudie
1,453
Aufsatzsammlung
1,397
Konferenzschrift
982
Dissertation u.a. Prüfungsschriften
966
Bibliografie enthalten
915
Bibliography included
915
Ratgeber
640
Conference proceedings
636
Guidebook
542
No longer published / No longer aquired
470
Lehrbuch
452
Business report
409
Geschäftsbericht
409
Conference paper
402
Konferenzbeitrag
402
Textbook
402
Handbook
317
Handbuch
317
Amtsdruckschrift
309
Government document
309
Collection of articles written by one author
234
Sammlung
234
Festschrift
163
Article
159
Statistik
141
Wörterbuch
123
Mehrbändiges Werk
119
more ...
less ...
Language
All
English
75,907
German
19,985
Undetermined
7,749
French
821
Italian
697
Spanish
647
Russian
541
Polish
327
Portuguese
96
Dutch
88
Hungarian
61
Ukrainian
54
Swedish
48
Czech
43
Romanian
40
Danish
37
Croatian
37
Serbian
28
Lithuanian
27
Slovenian
20
Norwegian
19
Arabic
18
Finnish
16
Bulgarian
15
Turkish
11
Slovak
10
Albanian
6
Hindi
5
Latvian
5
Chinese
4
Afrikaans
3
Bosnian
3
Estonian
3
Japanese
3
Swahili (macrolanguage)
3
Azerbaijani
2
Modern Greek (1453-)
2
Multiple languages
2
Valencian
1
Hebrew
1
more ...
less ...
Author
All
Berger, Allen N.
195
Ongena, Steven
191
Hasan, Iftekhar
155
Molyneux, Philip
155
Bruhn, Manfred
144
Beck, Thorsten
141
Weill, Laurent
139
Homburg, Christian
134
Levine, Ross
123
Buch, Claudia M.
108
Tarazi, Amine
98
Demirgüç-Kunt, Asli
97
Saunders, Anthony
94
Koetter, Michael
92
Carletti, Elena
91
Mester, Loretta J.
91
Degryse, Hans
90
Hassan, M. Kabir
90
Acharya, Viral V.
86
Fadzlan Sufian
85
Huber, Frank
82
Kumar, V.
80
Laeven, Luc
79
Matthews, Kent
76
Allen, Franklin
73
Calomiris, Charles W.
72
DeYoung, Robert
72
Hughes, Joseph P.
69
Vander Vennet, Rudi
68
Thakor, Anjan V.
67
Wilson, John O. S.
67
Huizinga, Harry
66
Asongu, Simplice
63
Bauer, Hans H.
62
Ferri, Giovanni
62
Peydró, José-Luis
62
Fiordelisi, Franco
61
Gambacorta, Leonardo
61
Goldberg, Linda S.
61
Casu, Barbara
59
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
344
National Bureau of Economic Research
305
International Monetary Fund
74
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
60
World Bank
53
Internationaler Währungsfonds
46
Books on Demand GmbH <Norderstedt>
45
Haufe-Lexware GmbH & Co. KG
44
Springer-Verlag GmbH
43
London School of Economics and Political Science
41
Deutsche Bundesbank
39
Banca d'Italia
37
Institute of European Finance <Bangor, Gwynedd>
37
Verlag Dr. Kovač
37
International Labour Organization (ILO), United Nations
35
IGI Global
34
Federal Reserve Bank <New York, NY>
33
OECD
33
Verlag Franz Vahlen
33
Bundesverband Deutscher Banken
31
Inter-American Development Bank
31
Wiley-VCH
31
Basel Committee on Banking Supervision
29
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
29
Edward Elgar Publishing
28
Federal Reserve Bank of Chicago
28
Nomos Verlagsgesellschaft
25
Bank of England
24
Shaker Verlag
23
Weltbank
23
Banka e Shqipërisë
21
Europäische Investitionsbank
21
Europäische Zentralbank
21
Finanz Colloquium Heidelberg
21
Harvard Business Review Press
20
Springer Gabler <Firma>
20
Université Paris-Dauphine (Paris IX)
19
Federal Reserve Bank of New York
17
Institut für Bankwirtschaft und Bankrecht an der Universität zu Köln / Abteilung Bankwirtschaft
17
Institut für Weltwirtschaft
17
more ...
less ...
Published in...
All
SpringerLink / Bücher
924
Journal of banking & finance
795
Journal of business research : JBR
772
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
602
Die Bank
595
Journal of retailing and consumer services
594
Industrial marketing management : the international journal for industrial and high-tech firms
460
Euromoney
421
Europäische Hochschulschriften / 5
339
NBER working paper series
299
International journal of hospitality management
291
Gabler Edition Wissenschaft
289
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
IMF working papers
259
Springer eBook Collection
252
Working paper / National Bureau of Economic Research, Inc.
250
The service industries journal
247
Journal of financial stability
237
NBER Working Paper
232
The journal of services marketing
232
Applied economics
223
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
214
The journal of business & industrial marketing
212
Finance research letters
210
Cogent business & management
208
International journal of economics and financial issues : IJEFI
200
Journal of international financial markets, institutions & money
199
Discussion paper / Centre for Economic Policy Research
189
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
Research in international business and finance
188
Journal of financial services research : JFSR
187
The bankers' magazine : and journal of the money market and railway digest
187
International journal of economics and finance
185
Journal of strategic marketing
183
Journal of the Academy of Marketing Science
180
Journal of money, credit and banking : JMCB
177
Springer eBook Collection / Business and Economics
162
Working paper series / European Central Bank
161
International review of financial analysis
159
International journal of electronic customer relationship management : IJECRM
155
more ...
less ...
Source
All
ECONIS (ZBW)
100,917
USB Cologne (EcoSocSci)
3,712
RePEc
900
EconStor
841
USB Cologne (business full texts)
302
BASE
87
OLC EcoSci
76
ArchiDok
17
Other ZBW resources
9
more ...
less ...
Showing
1
-
10
of
106,861
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Establishing the inter-relationship among the critical success factors of cross-selling
Raitani, Sonika
;
Dubey, Ashish
;
Vyas, Vishal
- In:
Bank parikrama : a journal of banking & finance : …
42
(
2017
)
3/4
,
pp. 66-94
Persistent link: https://www.econbiz.de/10012023622
Saved in:
2
The effect of client firm's IT capability on IS outsourcing success in Tunisia : the mediating role of relationship quality
Ellouze, Hanène Trabelsi
;
Chaabouni, Jamil
- In:
International journal of business and economics …
8
(
2019
)
4
,
pp. 170-179
Persistent link: https://www.econbiz.de/10012233374
Saved in:
3
Success factors in a CRM strategy : technology is not all
Cambra-Fierro, Jesús Juan
;
Centeno, Edgar
;
Olavarria, Ana
- In:
Journal of strategic marketing
25
(
2017
)
4
,
pp. 316-333
Persistent link: https://www.econbiz.de/10011871387
Saved in:
4
Bindung von Privatkunden in der Post Merger Integrationsphase : das Beispiel Dresdner
Bank
-Übernahme durch die Commerzbank
Lohmann, Florian
;
Krebs, Carina
- In:
Mergers and acquisitions : M & A ; review ; …
(
2010
)
4
,
pp. 190-196
Persistent link: https://www.econbiz.de/10003953675
Saved in:
5
Banken-Handbuch Firmenkundenmarketing : erfolgreiche Vermarktungs- und Vertriebskonzepte für Kreditinstitute
Bergmans, Bernhard
-
2007
Persistent link: https://www.econbiz.de/10003408640
Saved in:
6
Vertriebsstärke in Banken und Sparkassen : status quo und Gestaltungsmöglichkeiten
Nirschl, Marco
;
Paul, Verena
- In:
Wertorientierte Vertriebssteuerung in Banken und …
,
(pp. 180-213)
.
2007
Persistent link: https://www.econbiz.de/10003527735
Saved in:
7
Permission-based e-mail marketing websites success : an integrated perspective
Lin, Hsin-Hui
;
Li, Hsien-Ta
;
Wang, Yi-Shun
- In:
Journal of global information management : an official …
23
(
2015
)
2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011287048
Saved in:
8
Partnerships between businesses and NGOs in the field of corporate social responsibility : a model of success from the perspective of relationship marketing
Barroso-Méndez, Maria Jesús
;
Galera-Casquet, Clementina
; …
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10010357251
Saved in:
9
Customer success management, customer health, and retention in B2B industries
Hochstein, Bryan W.
;
Voorhees, Clay M.
;
Pratt, Alexander B.
- In:
International journal of research in marketing : IJRM ; …
40
(
2023
)
4
,
pp. 912-932
Persistent link: https://www.econbiz.de/10014451313
Saved in:
10
Individualisierung als strategische Option der Marktbearbeitung : Determinanten und Erfolgswirkungen kundenindividueller Marketingkonzepte
Hildebrand, Volker G.
-
1997
Persistent link: https://www.econbiz.de/10000974624
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->