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Customer Recovery Controlling : theoretische und empirische Erkenntnisse
Seidl, Franziska - In: Controlling : Zeitschrift für erfolgsorientierte … 22 (2010) 8/9, pp. 479-489
Persistent link: https://www.econbiz.de/10008649543
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Client-consultant interaction : capturing social practices of professional service production : Natalia Nikolova; Markus Reihlen; Jan-Florian Schlapfner
Nikolova, Natalia; Reihlen, Markus; Schlapfner, Jan-Florian - In: Scandinavian journal of management 25 (2009) 3, pp. 289-298
Persistent link: https://www.econbiz.de/10003874696
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America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul - 2010
Persistent link: https://www.econbiz.de/10003942364
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E-commerce solution as a support to business activities of the large hotels in Croatia : a survey
Praničević, Daniela Garbin; Ćukušić, Maja; … - In: International journal of leisure and tourism marketing … 1 (2009/10) 1, pp. 29-43
Persistent link: https://www.econbiz.de/10003924297
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An empirical study into the foundations of CRM success
Peelen, Ed; Montfort, Kees van; Beltman, Rob; Klerkx, Arnoud - In: Journal of strategic marketing 17 (2009) 6, pp. 453-471
Persistent link: https://www.econbiz.de/10003927501
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Dangerous solutions : case study of a failed e-project
McLaughlin, Stephen - In: Journal of business strategy 31 (2010) 2, pp. 24-33
Persistent link: https://www.econbiz.de/10003961206
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Leistungsfähige Primärversorgung im 21. Jahrhundert : das "Bellagio-Modell"
Mohn, Brigitte; Schlette, Sophia; Lisac, Melanie; Wagner, Ed - In: Stetig im Wandel - innovativer Wachstumspfad im …, (pp. 340-356). 2010
Persistent link: https://www.econbiz.de/10003962004
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Kapitalismus als Innovation? : ein Essay über die Gründe der ökonomischen Überlegenheit privater Krankenhäuser
Wendl, Michael - In: Stetig im Wandel - innovativer Wachstumspfad im …, (pp. 398-424). 2010
Persistent link: https://www.econbiz.de/10003962025
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A model of customer relationship management and business intelligence systems for catalogue and online retailers
Phan, Dien D.; Vogel, Douglas R. - In: Information & management : the internat. journal of … 47 (2010) 2, pp. 69-77
Persistent link: https://www.econbiz.de/10003962462
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Network Profit Chain : Relationship Management in Franchisesystemen
Ahlert, Martin - In: Jahrbuch Franchising ... (2009), pp. 27-51
Persistent link: https://www.econbiz.de/10003858923