Berezan, Orie; Krishen, Anjala Selena; Tanford, Sarah; … - In: European Journal of Marketing 51 (2017) 7/8, pp. 1332-1352
Purpose Because communication channels are inherently unique, they may differentially affect customers depending on … their preferred communication style. Therefore, the information that firms provide might not have the intended effect, which … is to increase program loyalty. The purpose of the current study is to present a marketing communication model that …