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Future scenarios of the collaborative economy

Fehrer, Julia A.; Benoit, Sabine; Aksoy, Lerzan; Baker, … - In: Journal of Service Management 29 (2018) 5, pp. 859-882

Purpose: The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global economy and has substantially disrupted service markets (e.g. accommodation and individual transportation). The purpose of this paper is to explore the trends and...

Persistent link: https://www.econbiz.de/10012076592

Educating customers : its impact on consumer trust and implications for management consulting

Eisingerich, Andreas B (contributor); … - 2006

Persistent link: https://www.econbiz.de/10003324852

How can clusters sustain performance? : the role of network strength, network openness, and environmental uncertainty

Eisingerich, Andreas B; Bell, Simon J.; Tracey, Paul - In: Research policy : policy, management and economic … 39 (2010) 2, pp. 239-253

Persistent link: https://www.econbiz.de/10003955368

The organization of regional clusters

Bell, Simon J.; Tracey, Paul; Heide, Jan B. - In: The Academy of Management review : AMR 34 (2009) 4, pp. 623-642

Persistent link: https://www.econbiz.de/10003990480

Perceived service quality and custumer trust : does enhancing customers' service knowledge matter?

Eisingerich, Andreas B; Bell, Simon J. - In: Journal of service research : JSR 10 (2007/08) 3, pp. 256-268

Persistent link: https://www.econbiz.de/10003705597

Co-production and customer loyalty in financial services

Auh, Seigyoung; Bell, Simon J.; McLeod, Colin S.; Shih, Eric - In: Journal of retailing 83 (2007) 3, pp. 359-370

Persistent link: https://www.econbiz.de/10003517372

Salesperson learning, organizational learning, and retail store performance

Bell, Simon J.; Mengüç, Bülent; Widing, Robert E. - In: Journal of the Academy of Marketing Science 38 (2010) 2, pp. 187-201

Persistent link: https://www.econbiz.de/10003980614

Variability in health care services : the role of service employee flexibility

Vredenburg, Jessica; Bell, Simon J. - In: Australasian marketing journal 22 (2014) 3, pp. 168-178

Persistent link: https://www.econbiz.de/10010427975

Why recommend a brand face-to-face but not on Facebook? : how word-of-mouth on online social sites differs from traditional word-of-mouth

Eisingerich, Andreas B; Chun, HaeEun Helen; Liu, Yeyi; … - In: Journal of consumer psychology : JCP : the official … 25 (2015) 1, pp. 120-128

Persistent link: https://www.econbiz.de/10010485541

Bringing "place" back in : regional clusters, project governance, and new product outcomes

Tracey, Paul; Heide, Jan B.; Bell, Simon J. - In: Journal of marketing 78 (2014) 6, pp. 1-16

Persistent link: https://www.econbiz.de/10010463467