Perceived service quality and custumer trust : does enhancing customers' service knowledge matter?
Andreas B. Eisingerich; Simon J. Bell
| Year of publication: |
2008
|
|---|---|
| Authors: | Eisingerich, Andreas B ; Bell, Simon J. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 10.2007/08, 3, p. 256-268
|
| Subject: | Beziehungsmarketing | Relationship marketing | Kundenanalyse | Customer analysis | Dienstleistungsqualität | Service quality | Vertrauen | Confidence |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003705597