Chéron, Emmanuel; Weins, Christian; Kohlbacher, Florian - In: Journal of Services Marketing 35 (2020) 3, pp. 287-298
Purpose: The purpose of this study is to investigate the impact of patronizing by salespeople when interacting with older consumers in a retail situation of shopping for a mobile phone. In addition to patronizing behavior, the impact of the age of the salesperson and gender of the consumer are...