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Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid; Rahaman, Mohammad Mizenur; … - In: International journal of integrated supply management : … 15 (2022) 4, pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
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Design of extended warranty service in a dual supply channel
He, Zhen; Huang, Dali; He, Shuguang - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
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Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi; Sohani, Nagendra - In: International journal of services and operations management 25 (2016) 1, pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
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Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
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The effects of relationship quality and lean applications on buyer-seller relationships
Sezen, Bulent; Turkkantos, Sema - In: International journal of business performance and … 5 (2013) 4, pp. 378-400
Persistent link: https://www.econbiz.de/10010360159
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Developing Relationships in Retail : An Investigation of Critical Quality Attributes
Duggal, Ekta - 2018
Introduction: Service quality can help a firm offer a value laden mix of products and services and thereby help build healthy relationships with customers, thereby making the firm proficient among competitors. Need for Study: Building and sustaining relationships with customers through high...
Persistent link: https://www.econbiz.de/10012933591
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Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
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Assessment of upstream service quality of supply chain
Kamakoty, Juhi; Sohani, Nagendra - In: International journal of services and operations management 22 (2015) 4, pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
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Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung; Lin, Shu-Ping; Chan, Ya-Hui; Kim, Myung Kyo - In: Total quality management & business excellence 32 (2021) 11, pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244