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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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Service work and service workers : exploring the dynamics of front-line service encounters
Ogbonna, Emmanuel - In: Reassessing the employment relationship, (pp. 375-400). 2011
Persistent link: https://www.econbiz.de/10008859627
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Performance effects of digital technology adoption and product & service innovation : a process-industry perspective
Blichfeldt, Henrik; Faullant, Rita - In: Technovation : the international journal of … 105 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012873184
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Service sector productivity
1992
Persistent link: https://www.econbiz.de/10000941730
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Market services : productivity benchmarks for the UK
O'Mahony, Mary - In: Oxford bulletin of economics and statistics 60 (1998) 4, pp. 529-551
Persistent link: https://www.econbiz.de/10001253469
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E-business in service industries : usage patterns and service gaps
Preißl, Brigitte - 2003
for France, Germany, Italy and the UK. It will be particularly interesting to have a closer look at the situation in …
Persistent link: https://www.econbiz.de/10011438981
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Skills in the age of over-qualification : comparing service sector work in Europe
Lloyd, Caroline; Payne, Jonathan; Payne, Jonathan - 2016 - First edition
, Norway, and France are compared, allowing an exploration of the role of national institutions, sectors, and organisations in …
Persistent link: https://www.econbiz.de/10011543148
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The management of CRM information systems in small B2B service organisations : a comparison between French and British firms
Gurău, Călin - In: Enterprise information systems for business integration …, (pp. 454-467). 2010
Persistent link: https://www.econbiz.de/10011478437
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Jenseits von Kohle und Stahl : eine Gesellschaftsgeschichte Westeuropas nach dem Boom
Raphael, Lutz - 2019 - 2. Auflage
? Welche Ideen und Ideologien begleiteten den Wandel? Am Beispiel der Industriearbeit in Großbritannien, Frankreich und der …
Persistent link: https://www.econbiz.de/10012127272