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Measuring experienced emotions...
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Diamantopoulos, Adamantios
243
Schoefer, Klaus
28
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21
Riefler, Petra
20
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14
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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1
The role of emotions in translating perceptions of (in)justice into postcomplaint behavioral responses
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10003750022
Saved in:
2
A typology of consumers' emotional response styles during service recovery encounters
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
British journal of management : BJM
20
(
2009
)
3
,
pp. 292-308
Persistent link: https://www.econbiz.de/10003884232
Saved in:
3
Customer evaluations of tour operators' responses to their complaints : an exploratory study
Schoefer, Klaus
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001736631
Saved in:
4
The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
3
,
pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
Saved in:
5
Cultural moderation in the formation of recovery satisfaction judgments : a cognitive-affective perspective
Schoefer, Klaus
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10003959016
Saved in:
6
Emotional responses to service complaint experiences : the role of perceived justice
Schoefer, Klaus
(
contributor
); …
-
2002
-
[Elektronischne Ressource]
Persistent link: https://www.econbiz.de/10001737463
Saved in:
7
Service failure and service recovery in tourism : a review
Ennew, Christine T.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001846987
Saved in:
8
Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?
Heirati, Nima
;
O'Cass, Aron
;
Schoefer, Klaus
;
Siahtiri, Vida
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011503610
Saved in:
9
Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus
;
Wang, Cheng
;
Schoefer, Klaus
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
Saved in:
10
Extending service brands into products versus services : multilevel analyses of key success drivers
Sichtmann, Christina
;
Schoefer, Klaus
;
Blut, Markus
; …
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 200-218
Persistent link: https://www.econbiz.de/10011626472
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