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Influence of workplace incivility on counterproductive work behavior : mediating role of emotional exhaustion, organizational cynicism and the moderating role of psychological capi...

Butt, Sadia; Yazdani, Naveed - In: Pakistan journal of commerce and social sciences 15 (2021) 2, pp. 378-404

Drawing on conservation of resources (COR) theory, this study investigates association of workplace incivility (WI) with counterproductive work behavior (CPWB) of banking employees in Pakistan. In addition, mediating role of emotional exhaustion (EE), organizational cynicism (OCY) and moderating...

Persistent link: https://www.econbiz.de/10012599909

Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit

Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682

Persistent link: https://www.econbiz.de/10012485760

Relationship between occupational stress, organisational citizenship behaviour, psychological capital and emotional intelligence among Nigerian employees

Aderibigbe, John K.; Mjoli, Themba Q. - In: African journal of business and economic research : AJBER 14 (2019) 1, pp. 85-111

Persistent link: https://www.econbiz.de/10012485768

Perceived threat of terrorism and employee outcomes : the moderating role of negative affectivity and psychological capital

Raja, Usman; Azeem, Muhammad Umer; Ul Haq, Inam; … - In: Journal of business research : JBR 110 (2020), pp. 316-326

Persistent link: https://www.econbiz.de/10012237859

Feeling of insecurity in Khaki : its effects on burnout and allied consequences in Haryana Police officers

Kumar, Anil; Narula, Sarang - In: International journal of Indian culture and business … 21 (2020) 1, pp. 94-117

Persistent link: https://www.econbiz.de/10012284788

Impact of employees' emotional instability on organization citizenship behavior and burnout with mediating effect of workaholism

Hayat, Zara; Batool, Iram; Hayat, Sahar; Bhatti, … - In: Review of economics and development studies 5 (2019) 2, pp. 235-244

Persistent link: https://www.econbiz.de/10012053624

Does psychological capital make employees more fit to smile? : the moderating role of customer-caused stressors in view of JD-R theory

Hwang, Pin-Chyuan; Han, Ming-Chuan - In: International journal of hospitality management 77 (2019), pp. 396-404

Persistent link: https://www.econbiz.de/10011988662

Effects of reciprocal, perceived person-environment fit, and emotional labor on job involvement : moderated mediation analyses

Hsu, Ping-Fu; Lin, Shih-Kai - In: Cogent business & management 6 (2019), pp. 1-14

Purpose: This study examines the relationship between emotional labor and job involvement with convenience store employee, as well as mediating (perceived P–E fit) and moderating (reciprocal P–E fit) variables of this relation by proposing a moderated mediation model....

Persistent link: https://www.econbiz.de/10012113877

Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions

Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71

Persistent link: https://www.econbiz.de/10011857697

How does workplace helping behavior step up or slack off? : integrating enrichment-based and depletion-based perspectives

Lin, Weipeng; Koopmann, Jaclyn; Wang, Mo - In: Journal of management 46 (2020) 3, pp. 385-413

Persistent link: https://www.econbiz.de/10012169831