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41
Looking beyond the runway : airlines innovating with best practices while facing realities
Taneja, Nawal K.
-
2010
Persistent link: https://www.econbiz.de/10008667741
Saved in:
42
Customer satisfaction using low cost carriers
Kim, Yu Kyoung
;
Lee, Hyoung Royong
- In:
Tourism management : research, policies, practice
32
(
2011
)
2
,
pp. 235-243
Persistent link: https://www.econbiz.de/10008797580
Saved in:
43
Risk factors at the travel destination : their impact on air travel satisfaction and repurchase intention
An, Myungsook
;
Lee, Chongho
;
Noh, Yonghwi
- In:
Service business : an international journal
4
(
2010
)
2
,
pp. 155-166
Persistent link: https://www.econbiz.de/10003983367
Saved in:
44
The pay for in-flight food and drinks policy and its impact on travelers' experience
Moufakkir, Omar
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
1
,
pp. 99-110
Persistent link: https://www.econbiz.de/10003986303
Saved in:
45
Kano model : a dynamic approach for classifying and prioritising requirements of
airline
travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
46
Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil
;
Gao, Yuhui
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
Saved in:
47
Service quality, satisfaction, and behavioural intentions : a study of low-cost
airline
carriers in Thailand
Saha, Gour C.
;
Theingi, Hla
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
3
,
pp. 350-372
Persistent link: https://www.econbiz.de/10009525090
Saved in:
48
Lies in the sky : effects of employee dishonesty on organizational reputation in the
airline
industry
Jehn, Karen A.
;
Scott, Elizabeth D.
- In:
Business and society review : a quarterly forum on the …
120
(
2015
)
1
,
pp. 115-136
Persistent link: https://www.econbiz.de/10010514508
Saved in:
49
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
50
Modeling passengers' future behavioral intentions in
airline
industry using SEM
Singh, Alok Kumar
- In:
Journal of advances in management research : JAMR
12
(
2015
)
2
,
pp. 107-127
Persistent link: https://www.econbiz.de/10011429366
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