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Looking beyond the runway : airlines innovating with best practices while facing realities
Taneja, Nawal K. - 2010
Persistent link: https://www.econbiz.de/10008667741
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Customer satisfaction using low cost carriers
Kim, Yu Kyoung; Lee, Hyoung Royong - In: Tourism management : research, policies, practice 32 (2011) 2, pp. 235-243
Persistent link: https://www.econbiz.de/10008797580
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Risk factors at the travel destination : their impact on air travel satisfaction and repurchase intention
An, Myungsook; Lee, Chongho; Noh, Yonghwi - In: Service business : an international journal 4 (2010) 2, pp. 155-166
Persistent link: https://www.econbiz.de/10003983367
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The pay for in-flight food and drinks policy and its impact on travelers' experience
Moufakkir, Omar - In: Tourism analysis : an interdisciplinary tourism & … 15 (2010) 1, pp. 99-110
Persistent link: https://www.econbiz.de/10003986303
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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil; Gao, Yuhui - In: Services marketing quarterly 33 (2012) 2, pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
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Service quality, satisfaction, and behavioural intentions : a study of low-cost airline carriers in Thailand
Saha, Gour C.; Theingi, Hla - In: Managing service quality : MSQ ; an international journal 19 (2009) 3, pp. 350-372
Persistent link: https://www.econbiz.de/10009525090
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Lies in the sky : effects of employee dishonesty on organizational reputation in the airline industry
Jehn, Karen A.; Scott, Elizabeth D. - In: Business and society review : a quarterly forum on the … 120 (2015) 1, pp. 115-136
Persistent link: https://www.econbiz.de/10010514508
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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Modeling passengers' future behavioral intentions in airline industry using SEM
Singh, Alok Kumar - In: Journal of advances in management research : JAMR 12 (2015) 2, pp. 107-127
Persistent link: https://www.econbiz.de/10011429366