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Integrating the voice of custo...
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Van den Poel, Dirk
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Coussement, Kristof
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
Saved in:
2
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
3
Churn prediction in subscription services : an application of support vector machines while comparing two parameter-selection techniques
Coussement, Kristof
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003376958
Saved in:
4
Ensemble classification based on generalized additive models
De Bock, Koen W.
;
Coussement, Kristof
;
Van den Poel, Dirk
-
2009
Persistent link: https://www.econbiz.de/10003936509
Saved in:
5
Improved marketing decision making in a customer churn prediction context using generalized additive models
Coussement, Kristof
;
Benoit, Dries F.
;
Van den Poel, Dirk
-
2009
Persistent link: https://www.econbiz.de/10003936779
Saved in:
6
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Decision support systems : DSS ; the international journal
44
(
2007/08
)
4
,
pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
Saved in:
7
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
Saved in:
8
Predicting mail-order repeat buying : which variables matter ?
Van den Poel, Dirk
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001811629
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9
Using predicted outcome stratified sampling to reduce the variability in predictive performance of a one-shot train-and-test split for individual customer predictions
Verstraeten, Geert
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003331255
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10
Exploiting randomness for feature selection in multinomial logit : a CRM cross-sell application
Prinzie, Anita
(
contributor
);
Van den Poel, Dirk
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003332708
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