Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging...

Context: Origins -- Revisiting “Where Does the Customer Fit in a Service Operation?” -- The Service Profit Chain -- Winning the Service Game -- Customer Equity -- Service Worldsservice worlds -- Context: Theory -- The Unified Service Theory -- Advancing Service Scienceservice science with...

Urban centers face complex challenges in managing their services to continually improve their citizens’ quality of life. They also face complex challenges in managing citizens’ perceptions of the effectiveness of services to continually improve their resulting quality of life. We view urban...