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Service Engineering mittels Se...
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Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,569
Dienstleistungsqualität
6,386
Consumer behaviour
5,776
Relationship marketing
5,655
Konsumentenverhalten
5,617
Beziehungsmarketing
5,616
customer satisfaction
1,299
Satisfaction
1,116
Customer service
1,083
Service innovation
1,064
Job satisfaction
1,041
Arbeitszufriedenheit
1,039
Online-Handel
1,035
Online retailing
1,032
Kundenservice
1,025
Qualitätsmanagement
947
Quality management
921
Urlaubsverhalten
891
Holiday behaviour
890
Dienstleistungssektor
859
Service industry
847
Electronic Commerce
840
E-commerce
821
Emotion
812
Beschwerdemanagement
787
Complaint management
785
Dienstleistungsinnovation
769
Innovation
764
Vertrauen
727
Confidence
726
Tourism
698
Einzelhandel
697
Retail trade
693
Brand image
684
Hotel industry
681
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677
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677
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675
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3,024
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3,243
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14
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1,217
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374
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280
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79
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Han, Heesup
70
Homburg, Christian
59
Gustafsson, Anders
42
Mattila, Anna S.
41
Aksoy, Lerzan
36
Svensson, Göran
36
Mittal, Vikas
34
Bruhn, Manfred
32
Edvardsson, Bo
31
Wong, IpKin Anthony
31
Söderlund, Magnus
29
Witell, Lars
29
Ringle, Christian M.
28
Usman, Osly
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Evanschitzky, Heiner
23
Hyun, Sunghyup Sean
23
Bilgihan, Anil
22
Keiningham, Timothy
22
Spiller, Achim
22
Jang, Soocheong
21
McColl-Kennedy, Janet R.
21
Bauer, Hans H.
20
Ryu, Kisang
20
Lee, Choong-Ki
19
O'Cass, Aron
19
Roschk, Holger
19
Stauss, Bernd
19
Töpfer, Armin
19
Walsh, Gianfranco
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
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Springer Fachmedien Wiesbaden
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
Verlag Dr. Kovač
12
Books on Demand GmbH <Norderstedt>
8
National Bureau of Economic Research
8
Erasmus Research Institute of Management
6
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
HAL
6
IGI Global
5
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
De Gruyter Oldenbourg
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Edward Elgar Publishing
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
3
RWTH Aachen
3
Shaker Verlag
3
Springer International Publishing
3
Springer-Verlag GmbH
3
Technische Universität Hamburg
3
ToKnowPress
3
University of Bamberg, Chair of Finance
3
Université Paris-Dauphine (Paris IX)
3
Zentrum für Europäische Wirtschaftsforschung (ZEW)
3
Christian-Albrechts-Universität zu Kiel
2
Deutsche Marketing-Vereinigung
2
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
European Association of Agricultural Economists - EAAE
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
Friedrich-Alexander-Universität Erlangen-Nürnberg
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
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Journal of retailing and consumer services
426
International journal of hospitality management
387
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Tourism management : research, policies, practice
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
159
International journal of contemporary hospitality management
146
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Journal of service management
102
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
73
Journal of strategic marketing
70
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
The journal of business & industrial marketing
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
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ECONIS (ZBW)
15,191
Other ZBW resources
1,579
RePEc
550
USB Cologne (EcoSocSci)
262
EconStor
164
BASE
85
USB Cologne (business full texts)
32
OLC EcoSci
11
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81
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
82
Investigating actors and enablers of innovation using a service ecosystem lens : a modelling approach
Parahoo, Sanjai K.
;
Mumtaz, Sabiha
;
Ayyagari, Madhavi
; …
- In:
International journal of business innovation and …
24
(
2021
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10012507162
Saved in:
83
The genealogy of service innovation : the research field tells its own story
Moreira, Marina Figueiredo
;
Kuk, George
;
Guimaraes, …
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1064-1086
Persistent link: https://www.econbiz.de/10012403817
Saved in:
84
FinTechs as service innovators : understanding the service innovation stack
Riikkinen, Mikko
;
Saraniemi, Saila
;
Still, Kaisa
- In:
International journal of e-business research : an …
15
(
2019
)
1
,
pp. 20-37
Persistent link: https://www.econbiz.de/10011996841
Saved in:
85
Essential capabilities for successful digital service innovation at the bottom of the pyramid
Sunder M., Vijaya
;
Modukuri, Siddhartha
- In:
California management review
66
(
2024
)
3
,
pp. 69-92
Persistent link: https://www.econbiz.de/10014583881
Saved in:
86
An agile approach to service innovation : creating valuable service innovation with agile resource integration
Findsrud, Rolf
- In:
Journal of creating value
6
(
2020
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014580827
Saved in:
87
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
88
Mapping service innovation research in hospitality and tourism : an integrative bibliometric analysis and research agenda
So, Kevin Kam Fung
;
Kim, Hyunsu
;
He, Yueying
;
Li, Xiang
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 143-160
Persistent link: https://www.econbiz.de/10014253053
Saved in:
89
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
90
Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon
;
D'Lima, Danielle
;
Sheringham, Jessica
; …
- In:
Public management review
24
(
2022
)
7
,
pp. 1075-1099
Persistent link: https://www.econbiz.de/10013355275
Saved in:
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