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Evaluating communication competency of tour guides using a modified importance-performance analysis (MIPA)
Al Jahwari, Dawood Sulaiman; Sirakaya-Turk, Ercan; … - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 195-218
Persistent link: https://www.econbiz.de/10011435733
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Supervisor support and work engagement of hotel employees in Malaysia : is it different for men and women?
Ling Suan Choo; Nasurdin, Aizzat Mohd - In: Gender in management : an international journal 31 (2016) 1, pp. 2-18
Persistent link: https://www.econbiz.de/10011546200
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Service gratuities and tipping : a motivational framework
Lynn, Michael - In: Journal of economic psychology : research in economic … 46 (2015), pp. 74-88
Persistent link: https://www.econbiz.de/10011413157
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Staff turnover in hotels : exploring the quadratic and linear relationships
Mohsin, Asad; Lengler, Jorge; Aguzzoli, Roberta - In: Tourism management : research, policies, practice 51 (2015), pp. 35-48
Persistent link: https://www.econbiz.de/10011414882
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Affiliation to hotel chains : hotels' perspective
Ivanova, Maya; Ivanov, Stanislav - In: Tourism management perspectives : TMP 16 (2015), pp. 148-162
Persistent link: https://www.econbiz.de/10011415041
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Le travail saisonnier dans le tourisme : le cas de la Corse
Maupertuis, Marie-Antoinette (ed.) - 2013
Persistent link: https://www.econbiz.de/10011415195
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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
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Mentoring programs as a basis for creating communities of practices in tourism
Črnjar, Kristina; Hrgović, Ana-Marija Vrtodušić - In: Organizational knowledge facilitation through …, (pp. 45-60). 2016
Persistent link: https://www.econbiz.de/10011497796
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Creativity and turnover intention among hotel chefs : the mediating effects of job satisfaction and job stress
Tongchaiprasit, Patcharanan; Ariyabuddhiphongs, Vanchai - In: International journal of hospitality management 55 (2016), pp. 33-40
Persistent link: https://www.econbiz.de/10011497920