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Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De; Zhuang, Wen-Long; Hsu, Shih-Yun; Huan, … - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
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Embodied spatial practices and everyday organization : the work of tour guides and their audiences
Best, Katie; Hindmarsh, Jon - In: Human relations : towards the integration of the social … 72 (2019) 2, pp. 248-271
Persistent link: https://www.econbiz.de/10011987219
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Turismo y trabajo : interrelación entre causas y efectos
Zalvide Bassadone, Alejandro - 2018 - Primera edición en formato papel
Persistent link: https://www.econbiz.de/10012033630
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Diverstiy management in hotels
Elkhwesky, Zakaria; El-Bayoumi Salem, Islam; Barakat, Mona - In: Journal of hospitality and tourism insights 2 (2019) 2, pp. 166-185
Persistent link: https://www.econbiz.de/10012027679
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When do frontline hospitality employees take charge? : prosocial motivation, taking charge, and job performance : the moderating role of job autonomy
Cai, Zhenyao; Huo, Yuanyuan; Lan, Junbang; Chen, Ziguang; … - In: The Cornell hospitality quarterly 60 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012106849
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The relationships between national identity, hospitality, and satisfaction among foreign hotel guests
Ariffin, Ahmad Azmi M.; Nameghi, Ehsaneh Nejad Mohammad; … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 778-793
Persistent link: https://www.econbiz.de/10011387055
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Extending the challenge-hindrance stressor framework : the role of psychological capital
Min, Hyounae; Kim, Hyun Jeong; Lee, Soo Bum - In: International journal of hospitality management 50 (2015), pp. 105-114
Persistent link: https://www.econbiz.de/10011388013
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A comparison study of multinational chain hotel employees' perceptions of corporate social responsibility in China and Korea
Kim, ChungAh; Kim, Sang Hyuck; Lee, Keon Hee - In: Emerging markets finance & trade : a journal of the … 51 (2015) 2, pp. 364-376
Persistent link: https://www.econbiz.de/10011391762
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Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
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Enhancing hotel employees' brand understanding and brand-building behavior in China
King, Ceridwyn; So, Kevin Kam Fung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 492-516
Persistent link: https://www.econbiz.de/10011393208