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Key drivers of frontline employee generation of ideas for customer service improvement
Lages, Cristiana R.; Piercy, Nigel - In: Journal of service research : JSR 15 (2012) 2, pp. 215-230
Persistent link: https://www.econbiz.de/10009548670
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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Competency analysis of top managers in the Taiwanese hotel industry
Horng, Jeou-shyan; Chang, Hsuan Hsuan; Liu, Chih-hsing; … - In: International journal of hospitality management 30 (2011) 4, pp. 1044-1054
Persistent link: https://www.econbiz.de/10009242018
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Factors influencing food and beverage employees’ career success : a contextual perspective
Wang, Yao-fen; Horng, Jeou-shyan; Cheng, Shu-yun Sophie; … - In: International journal of hospitality management 30 (2011) 4, pp. 997-1007
Persistent link: https://www.econbiz.de/10009242050
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A study of critical factors of the job involvement for hotel employees : taking hotels in Taiwan as an example
Hao, Cheng Chun - In: International journal of hospitality management 30 (2011) 4, pp. 990-996
Persistent link: https://www.econbiz.de/10009242056
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Do emotions play a mediating role in the relationship between owner leadership styles and manager customer orientation, and performance in service environment?
Lee, Yong-ki; Kim, Young; Son, Moon Hyun; Lee, Doo-jin - In: International journal of hospitality management 30 (2011) 4, pp. 942-952
Persistent link: https://www.econbiz.de/10009242075
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Ethics and corporate social responsibility : an analysis of the views of Chinese hotel managers
Gu, Huimin; Ryan, Chris - In: International journal of hospitality management 30 (2011) 4, pp. 875-885
Persistent link: https://www.econbiz.de/10009242114
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Understanding organizational citizenship behavior from a cultural perspective : an empirical study within the context of hotels in Mainland China
Jing, Wang; Wong, Simon Chak-keung - In: International journal of hospitality management 30 (2011) 4, pp. 845-854
Persistent link: https://www.econbiz.de/10009242128
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Packing for the trip : a model of competencies for successful expatriate hospitality assignment
Causin, Gina Fe; Ayoun, Baker - In: International journal of hospitality management 30 (2011) 4, pp. 795-802
Persistent link: https://www.econbiz.de/10009242173
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The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.; Lee, Gyumin; Kim, Peter Beomcheol - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 624-643
Persistent link: https://www.econbiz.de/10009267067