Key drivers of frontline employee generation of ideas for customer service improvement
Year of publication: |
2012
|
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Authors: | Lages, Cristiana R. ; Piercy, Nigel |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 15.2012, 2, p. 215-230
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Subject: | Kundenservice | Customer service | Produktentwicklung | New product development | Tourismusberufe | Tourism employees | Gastronomie | Restaurant industry | Großbritannien | United Kingdom |
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