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Empowering frontline service employees : examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivi...
Iqbal, Juman; Shagirbasha, Shameem; Madhan, Kumar - In: Journal of service theory and practice 34 (2024) 5, pp. 664-688
Persistent link: https://www.econbiz.de/10015055444
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Managing service staff as an organizational resource : implications for customer service provision
Gudergan, Siegfried; Beatson, Amanda; Lings, Ian - In: Services marketing quarterly 29 (2007/08) 4, pp. 25-41
Persistent link: https://www.econbiz.de/10003762364
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Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Kim, Young-Jin - In: The journal of services marketing 36 (2022) 4, pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
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Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man - In: Service business 6 (2012) 3, pp. 297-321
Persistent link: https://www.econbiz.de/10009613999
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Assessing chinese hotel employee’s motivation and involvement in the context of applying loyalty programme practices in international hotel chains in china
Moller, Thorsten Robert - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-17
relevant to them. Data was collected from 1047 hotel employees (893 final valid responses) in China. Path analysis was employed …
Persistent link: https://www.econbiz.de/10015073326
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How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien; Hsu, Ya-Ti; Cheng, Yi-Sung; Kuo, Nien-Te - In: Total quality management & business excellence 32 (2021) 12, pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
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Antecedents and consequences of work engagement among frontline employees in Turkish hotels
Burke, Ronald J.; Koyuncu, Mustafa; Fiksenbaum, Lisa; … - In: Journal of transnational management : the official … 18 (2013) 3, pp. 191-203
Persistent link: https://www.econbiz.de/10010199986
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The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
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A study of the role of work engagement in promoting service-oriented organizational citizenship behavior in the Malaysian hotel sector
Ling Suan Choo - In: Global business and organizational excellence : a … 35 (2015/2016) 4, pp. 28-43
Persistent link: https://www.econbiz.de/10011484229
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Gewinnmaximierung durch Qualitätsmanagement und Mitarbeitermotivation
Weiß, Benjamin - In: Handbuch Gesundheitstourismus : Grundlagen in …, (pp. 111-130). 2008
Persistent link: https://www.econbiz.de/10003802193