The authors investigated the moderating effect of sales experience on the relationship between salespeople’s procedural knowledge and their performance, using a sample of 108 salespeople working at three car dealerships in Japan. Moderated regression analyses suggested that the more experience...

Purpose The purpose of this study was to investigate the effects of managerial coaching, as well as interactive and diagnostic uses of management control systems (MCS), on reflection and critical reflection, which are important for team learning. Design/methodology/approach Data were collected...

Purpose – The purpose of this paper is to explore how business professionals learn both through sharing knowledge with others, and from their own direct experience. Design/methodology/approach – There are two contrasting approaches to knowledge management. One suggests that knowledge should...