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Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment

Paposa, Kamalpreet Kaur; Paposa, Sukhvinder Singh - In: International journal of public sector performance … 13 (2024) 2, pp. 178-189

Persistent link: https://www.econbiz.de/10015070787

Forecast information and traditional retailer performance in a dual-channel competitive market

Yan, Ruiliang; Ghose, Sanjoy - In: Journal of business research : JBR 63 (2010) 1, pp. 77-83

Persistent link: https://www.econbiz.de/10003909552

First-mover advantage through distribution : a decomposition approach

Nishida, Mitsukuni - In: Marketing science : the marketing journal of the … 36 (2017) 4, pp. 590-609

Persistent link: https://www.econbiz.de/10011744825

Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking

Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118

Persistent link: https://www.econbiz.de/10011914143

Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe

Makanyeza, Charles; Gomwe, Adolf Garikai; Jaiyeoba, … - In: Journal of African business 23 (2022) 4, pp. 851-868

Persistent link: https://www.econbiz.de/10013417073

Channel extension strategies : the crucial roles of internal capabilities and customer lock-in

Binder, Jochen; Herhausen, Dennis; Pernet, Nicolas; … - In: European retail research 26 (2012) 1, pp. 43-70

Persistent link: https://www.econbiz.de/10009541447

Influence of functional conflicts on marketing capability in channel relationships

Tang, Thuong Phat; Fu, Xiaorong; Xie, Qinghong - In: Journal of business research : JBR 78 (2017), pp. 252-260

Persistent link: https://www.econbiz.de/10011736340

A study on customer’s perception of Croatia’s banking industry

Piric, Valentina; Martinovic, Maja; Barac, Zoran - In: UTMS journal of economics / University of Tourism and … 9 (2018) 2, pp. 169-180

Customer's perception is becoming more crucial for the banks to maintain their market shares, profitability and customer's loyalty under highly competitive market conditions. This paper studies the dimensions of customer's perception of the overall banking industry in Croatia, focusing on...

Persistent link: https://www.econbiz.de/10012178457

The impact of the location and infrastructure of organisation on competitive advantage : analysis in the light of qualitative factors

Ząbek, Janusz - In: International journal of economic policy in emerging … 16 (2022) 2/3/4, pp. 303-317

Persistent link: https://www.econbiz.de/10014308140

Die Entstehung von wahrgenommenen Kaufrisiken bei Kunden in Mehrkanalsystemen des Einzelhandels

Schröder, Hendrik; Bohlmann, Annette - In: Distribution und Handel in Theorie und Praxis : …, (pp. 431-465). 2009

Persistent link: https://www.econbiz.de/10003839559