Narrow search
Showing 81 - 90 of 397,336
Cover Image
How customer experience incongruence affects omnichannel customer retention : the moderating role of channel characteristics
Gao, Wei; Li, Wenqian; Fan, Hua; Jia, Xingping - In: Journal of retailing and consumer services 60 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012502708
Cover Image
Designing a customer feedback service channel through AI to improve customer satisfaction in the supermarket industry
Omisakin, Olufemi Muibi; Bandara, Chanaka; Kularatne, … - In: Journal of information & knowledge management : JIKM 19 (2020) 3, pp. 2050015-1-2050015-34
Persistent link: https://www.econbiz.de/10012321625
Cover Image
Relationship satisfaction : an overlooked marketing channel safeguard
Brown, James R.; Crosno, Jody L.; Liu, Yuerong; Dev, … - In: Industrial marketing management : the international … 87 (2020), pp. 171-180
Persistent link: https://www.econbiz.de/10012285151
Cover Image
Consumer response to marketing channels : a demand-based approach
Andersen, Peter; Weisstein, Fei L.; Song, Lei - In: Journal of marketing channels : distribution systems, … 26 (2020) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10012258186
Cover Image
Distributor orientation and channel profitability for manufacturing-centered SMEs : moderating role of competitive intensity and coordinative intensity
Guo, Chiquan; Wang, Yong Jian; Zhu, Ying - In: Journal of research in marketing and entrepreneurship : JRME 18 (2016) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10011643911
Cover Image
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Cover Image
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Cover Image
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young; Seock, Yoo-Kyoung - In: International journal of electronic marketing and … 9 (2018) 1, pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Cover Image
Nurses' satisfaction with the use of communication channels by their managers in Croatia and Slovenia
Starc, Jasmina; Neuberg, Marijana; Erjavec, Karmen - In: Management : journal of contemporary management issues 24 (2019) 2, pp. 81-94
Persistent link: https://www.econbiz.de/10012147084
Cover Image
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120