This study aims to suggest using the interpretation type of deployment of quality function deployment (QFD) as a methodology to understand the passengers’ needs when they situate in the train cars of urban rail, using the East Rail Line (ERL) in Hong Kong as a case study. The result shows that...

Faced with challenges of patient no-show behavior in the advanced scheduling system and the demand variability effect in the open-access system, outpatient clinics may use a combination of both policies. When this happens, the typical decision rule is the "carve-out scheduling" (COS) policy. The...