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Dienstleistung
16
Service quality
15
USA
14
Dienstleistungsqualität
13
Vereinigte Staaten
13
United States
10
Gesundheitsversorgung
9
Health care
9
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9
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9
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9
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8
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8
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8
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8
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8
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7
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7
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5
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5
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4
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4
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4
Bankbetrieb
3
Banking
3
Betriebliches Gesundheitsmanagement
3
Corporate culture
3
Innovation
3
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3
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6
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133
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36
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8
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8
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2
review-article
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Undetermined
86
English
71
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10
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Berry, Leonard L.
167
Parasuraman, A.
33
Zeithaml, Valarie A.
28
Mirabito, Ann M.
10
Seiders, Kathleen
10
Seltman, Kent D.
7
Parasuraman, Ananthanarayanan
6
Shankar, Venkatesh
6
Attai, Deanna J.
5
Danaher, Tracey S.
5
Dotzel, Thomas
4
Gresham, Larry G.
4
Howard, Chuck
4
Moore, Sarah G.
4
Parish, Janet Turner
4
Zeithaml, Valerie A.
4
Baun, William B.
3
Bendapudi, Neeli
3
Hensel, James S.
3
Thompson, Thomas William
3
Yadav, Manjit S.
3
Bennett, David R.
2
Berger, Jonah
2
Brown, Carter W.
2
Carbone, Lewis P.
2
Davidson, Philip H.
2
Futrell, Charles M.
2
George, William R.
2
Haeckel, Stephan H.
2
Meyer, Jeffrey
2
Packard, Grant
2
Wall, Eileen A.
2
Adcock, Gale
1
Aksoy, Lerzan
1
Awdish, Rana
1
Bateson, John E. G.
1
Berwick, Donald M.
1
Bitner, Mary Jo
1
Bolton, Ruth N.
1
Bowen, David E.
1
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Business horizons
17
Journal of retailing
13
Business Horizons
12
Journal of service research
7
Harvard business review : HBR
6
Journal of marketing
6
Marketing management : a quarterly business management publication of the American Marketing Association
6
MIT sloan management review
5
Marketing for the bank executive
5
Report / Marketing Science Institute
5
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
Sloan management review
4
Journal of service research : JSR
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
The Executive : an Academy of Management Publication
3
AMS review : official publication of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Bank Marketing
2
MSI reports : working paper series
2
MSU business topics
2
Bankers' magazine
1
Business strategy review
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Does marketing need reform? : fresh perspectives on the future
1
European Journal of Marketing
1
Handbook of relationship marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
1
Internal marketing : directions for management
1
Internes Marketing : Integration der Kunden- und Mitarbeiterorientierung ; Grundlagen - Implementierung - Praxisbeispiele
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of public policy & marketing
1
Journal of service management
1
Leadership excellence : the magazine of leadership development, managerial effectiveness, and organizational productivity
1
Managing service quality : MSQ ; an international journal
1
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Source
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ECONIS (ZBW)
80
OLC EcoSci
47
USB Cologne (EcoSocSci)
21
RePEc
12
Other ZBW resources
5
BASE
2
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61
Ten lessons for improving service quality : Report No. 03-104
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valarie A.
- In:
MSI reports : working paper series
(
2003
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10001824682
Saved in:
62
Consumption without ownership : marketing opportunity for today and tomorrow
Berry, Leonard L.
;
Maricle, Kenneth E.
- In:
MSU business topics
21
(
1973
)
2
,
pp. 33-41
Persistent link: https://www.econbiz.de/10001915306
Saved in:
63
Generalizing about low-income food shoppers : a word of caution
Berry, Leonard L.
;
Solomon, Paul J.
- In:
Journal of retailing
47
(
1971/72
)
2
,
pp. 41-51, 92
Persistent link: https://www.econbiz.de/10001915324
Saved in:
64
Improving retailer capability for effective consumerism response
Berry, Leonard L.
;
Hensel, James S.
;
Burke, Marian C.
- In:
Journal of retailing
52
(
1976
)
3
,
pp. 3-14
Persistent link: https://www.econbiz.de/10001915347
Saved in:
65
Konsum ohne Eigentum : die Marketingchance für heute und morgen ; Übers. von B. Stauss und U. Hansen
Berry, Leonard L.
;
Maricle, Kanneth E.
- In:
Marketing und Verbraucherpolitik
,
(pp. 320-333)
.
1982
Persistent link: https://www.econbiz.de/10001915369
Saved in:
66
Public relations : opportunity in the new society
Berry, Leonard L.
;
Hensel, James S.
- In:
Marketing for the bank executive
,
(pp. 263-277)
.
1974
Persistent link: https://www.econbiz.de/10001915411
Saved in:
67
Retailing : the next ten years
Berry, Leonard L.
;
Wilson, Ian H.
- In:
Journal of retailing
53
(
1977
)
3
,
pp. 5-28
Persistent link: https://www.econbiz.de/10001915418
Saved in:
68
Services marketing starts from within
Berry, Leonard L.
;
Parasuraman, A.
- In:
Internal marketing : directions for management
,
(pp. 173-191)
.
2000
Persistent link: https://www.econbiz.de/10001581431
Saved in:
69
Designing the service factory for customers and employees
Wall, Eileen A.
;
Berry, Leonard L.
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 521-531)
.
2001
Persistent link: https://www.econbiz.de/10001555462
Saved in:
70
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
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