This paper models the pricing of digital experience goods such as online video in a vertically segmented market under threat of piracy. By definition consumers know the true fit of an experience good only after they have consumed it and piracy offers an illegal consumption method. We develop a...

In a segmented waiting-line system, customers are segmented into two groups: those who are willing to wait for service and those who are willing to pay a premium to avoid a long wait. The use of waiting line segmentation has been shown to result in increased profit for the company or...