This study examines the relative perceptions of manufacturing and service quality executives about the use and benefits of quality management programs. In particular, survey responses from 358 of the largest U.S. manufacturing and service corporations were used to assess the impact of quality...

The paper presents the concept of competition, both from the perspective of the economic sector – where it is characteristic for pure monopole, oligopoly, monopole competition and pure competition, as well as from the market’s point of view – where it determines the strategies, objectives,...

Main Perm food-retailer’s rival strategies were analyzed and the importances of competition existence were mentioned in this work. The sales amount leader was revealed basing on the research and main retailer’s rival strategies became formed. Author gives a general description of features...

Researchers have not addressed the relationship between customer perceptions of bank service quality and customers' loyalty in a sufficient and direct manner. Indirect attempts on the subject lead to contradictory conclusions. This paper examines the factors shaping bank customer perceptions of...

The Value Chain (VC) method (Porter, 1985) was introduced approximately 20 years ago, yet even today there is only a limited amount of studies with empirical data. Today, in turbulent and unpredictable business conditions, it is essential for companies to recognise their value-creating...

The continuing trend of industrial globalisation and the apparent attractiveness of foreign markets have prompted an increasing number of Taiwanese enterprises to accelerate their transition toward a fully international operation by establishing foreign subsidiaries. In analysing 53 foreign...

This article explores the impact of autotelic capabilities on the performance of knowledge-intensive low-tech ventures at start-up stage in terms of initial competitive advantage, survival, growth and innovativeness. It also examines the effect of dynamic capabilities on the performance of these...

The UK service industry has the ability to reduce costs by introducing energy efficiency to its operations. Barriers exist which hinder the implementation of energy efficient practices, but the current actions including government initiatives and social pressure groups has created opportunity...

In an incessantly altering global tourism industry, hotels are forced to develop new strategic models. Models that do not simply fit new competitive conditions, but perpetually and automatically predict and adapt to these, according to the pace and nature of change. The aim of this research is...

During the current construction firms operating in a competitive environment internally and externally powerful. Confrontation between markets is particularly harsh, and that competition should be seen in its actual size, since only in this way will be able to take all necessary measures to...