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An application of integrating SERVQUAL and Kano's model into QFD for logistics services

Baki, Birdogan; Sahin Basfirinci, Cigdem; Murat AR, Ilker; … - In: Asia Pacific Journal of Marketing and Logistics 21 (2009) 1, pp. 106-126

Purpose – This paper seeks to provide new solutions to cargo companies’ service quality efforts by integrating different scientific methodologies. Design/methodology/approach – Strengths and weaknesses of logistics services of a well known cargo company in Turkey are defined by using a...

Persistent link: https://www.econbiz.de/10014674661

Music genre as a marketing communication tool : a study on drinks market in Turkey

Basfirinci, Cigdem Sahin; Cilingir, Zuhal - In: Journal of euromarketing 19 (2010) 4, pp. 247-268

Persistent link: https://www.econbiz.de/10009384422

Antecedents and performance impacts of product versus process innovation : empirical evidence from SMEs located in Turkish science and technology parks

Ar, Ilker Murat; Baki, Birdogan - In: European journal of innovation management : EJIM 14 (2011) 2, pp. 172-206

Persistent link: https://www.econbiz.de/10009157080

A multi-stage decision making model for determining a suitable innovation structure using an open innovation approach

Yildirim, Ercan; Ar, Ilker Murat; Dabić, Marina; Baki, … - In: Journal of business research : JBR 147 (2022), pp. 379-391

Persistent link: https://www.econbiz.de/10013271521

Antecedents and performance impacts of product versus process innovation: Empirical evidence from SMEs located in Turkish science and technology parks

Ar, Ilker Murat; Baki, Birdogan - In: European journal of innovation management : EJIM 14 (2011) 2, pp. 172-207

Persistent link: https://www.econbiz.de/10008995653

Blood supply chain network design : a systematic review of literature and implications for future research

Agac, Gokhan; Baki, Birdogan; Ar, Ilker Murat - In: Journal of modelling in management 19 (2024) 1, pp. 68-118

Persistent link: https://www.econbiz.de/10014486286

Antecedents and performance impacts of product versus process innovation

Murat Ar, Ilker; Baki, Birdogan - In: European Journal of Innovation Management 14 (2011) 2, pp. 172-206

Purpose – The main purpose of this paper is to investigate the relationships between seven antecedent factors (R&D strategy, top management support (TMS), customer focus (CF), organizational learning capability (OLC), creative capability (CC), organizational collaboration (OC), and supplier...

Persistent link: https://www.econbiz.de/10014721234

International ethnic entrepreneurship : antecedents, outcomes and environmental context

Ilhan-Nas, Tulay; Sahin, Kader; Cilingir, Zuhal - In: International business review : the official journal of … 20 (2011) 6, pp. 614-626

Persistent link: https://www.econbiz.de/10009380955

The impact of consumer ethnocentrism, product involvement, and product knowledge on country of origin effects : an empirical analysis on Turkish consumers' product evaluation

Cilingir, Zuhal; Basfirinci, Cigdem - In: Journal of international consumer marketing 26 (2014) 4, pp. 284-310

Persistent link: https://www.econbiz.de/10010400571

International ethnic entrepreneurship: Antecedents, outcomes and environmental context

Ilhan-Nas, Tulay; Sahin, Kader; Cilingir, Zuhal - In: International Business Review 20 (2011) 6, pp. 614-626

The paper presents an overview of articles on international ethnic entrepreneurship between 1936 and 2009 from 32 journals published in SSCI using content analysis. The insights gained from the studies are used to make recommendations for future studies on international ethnic entrepreneurship....

Persistent link: https://www.econbiz.de/10010869550