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Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert - In: Journal of retailing and consumer services 53 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
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Salesperson ambidexterity and customer satisfaction : examining the role of customer demandingness, adaptive selling, and role conflict
Agnihotri, Raj; Gabler, Colin B.; Itani, Omar S.; … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 27-41
Persistent link: https://www.econbiz.de/10011690128
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Unemployment insurance in the presence of an informal sector
Bardey, David; Jaramillo, Fernando; Peña-Parga, Ximena - 2013
Persistent link: https://www.econbiz.de/10011927551
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Heterogeneity and the formation of risk-sharing coalitions
Jaramillo, Fernando; Kempf, Hubert; Moizeau, Fabien - In: Journal of development economics 114 (2015), pp. 79-96
Persistent link: https://www.econbiz.de/10011313725
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Emotions and salesperson propensity to leave : the effects of emotional inelligence and resilience
Bande, Belén; Fernández-Ferrín, Pilar; Varela, José A. - In: Industrial marketing management : the international … 44 (2015), pp. 142-153
Persistent link: https://www.econbiz.de/10010481955
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The good, the bad and the effective : a meta-analytic examination of selling orientation and customer orientation on sales performance
Goad, Emily A.; Jaramillo, Fernando - In: The journal of personal selling & sales management : JPSSM 34 (2014) 4, pp. 285-301
Persistent link: https://www.econbiz.de/10010431569
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The double-edged effects of emotional intelligence on the adaptive selling-salesperson-owned loyalty relationship
Chen, Chien-chung; Jaramillo, Fernando - In: The journal of personal selling & sales management : JPSSM 34 (2014) 1, pp. 33-50
Persistent link: https://www.econbiz.de/10010338157
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Conspicuous consumption and social segmentation
Jaramillo, Fernando; Moizeau, Fabien - In: Journal of public economic theory 5 (2003) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10001769907
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Inégalités, mobilité sociale et croissance
Jaramillo, Fernando; Moizeau, Fabien - In: Annales d'économie et de statistique (2002), pp. 85-116
Persistent link: https://www.econbiz.de/10001673311
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Conspicuous consumption, social status and clubs
Jaramillo, Fernando; Kempf, Hubert; Moizeau, Fabien - In: Annales d'économie et de statistique (2001), pp. 321-344
Persistent link: https://www.econbiz.de/10001644450