innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was … presented ideas and results related to innovation, services discovery, services engineering, and services management as well as …This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS …

management, as well as the application of services in information technology, business, healthcare, and transportation. -- … managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry … and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services …