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71
Innovazione e produttività : alla ricerca di nuovi modelli di business per le imprese di servizi
Rullani, Enzo
(
contributor
);
Cantù, Chiara
(
contributor
); …
-
2012
Persistent link: https://www.econbiz.de/10009552618
Saved in:
72
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
73
The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko
;
Hakala, Henri
;
Partanen, Jukka
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
Saved in:
74
Journal of service theory and practice
Bingley : Emerald
-
25.2015 -
Persistent link: https://www.econbiz.de/10010513546
Saved in:
75
Handbook of service business : management, marketing, innovation and internationalisation
Bryson, John R.
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10010518021
Saved in:
76
Inventi impact: service sector
Bhopal : Inventi Journals
-
Nachgewiesen 2012 -
Persistent link: https://www.econbiz.de/10010520157
Saved in:
77
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
78
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
79
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
80
Developing the concept of life-cycle service offering
Rabetino, Rodrigo
;
Kohtamäki, Marko
;
Lehtonen, Heini
; …
- In:
Industrial marketing management : the international …
49
(
2015
),
pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
Saved in:
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