The changing role of employees in service theory and practice : an interdisciplinary view
Year of publication: |
2016
|
---|---|
Authors: | Bowen, David E. |
Published in: |
Human resource management review. - Amsterdam [u.a.] : Elsevier, ISSN 1053-4822, ZDB-ID 1127174-7. - Vol. 26.2016, 1, p. 4-13
|
Subject: | Customer service | Services management | Human resource management | Personalmanagement | Human Resource Management | Kundenservice | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry |
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