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81
Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
Saved in:
82
Usługi 2014 : wybrane uwarunkowania rozwoju usług
Pluta-Olearnik, Mirosława
(
contributor
); …
-
2015
Persistent link: https://www.econbiz.de/10011338881
Saved in:
83
Prozessorientierung in der Dienstleistungsorganisation : mit Kommunikation und Methodik Werte schaffen
Gaida, Ingo
- In:
Prozessmanagement in der Praxis : Wertschöpfungsketten …
,
(pp. 69-80)
.
2013
Persistent link: https://www.econbiz.de/10009768617
Saved in:
84
Which HRM practices contribute to service culture
Ueno, Akiko
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1227-1239
Persistent link: https://www.econbiz.de/10009687542
Saved in:
85
Social Media-Audit für Dienstleistungsunternehmen
Reinecke, Sven
;
Klautzsch, Erik
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 105-125)
.
2013
Persistent link: https://www.econbiz.de/10009756241
Saved in:
86
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
87
Is the concept of service productivity compatible with the framework of service-dominant logic?
Viitamo, Esa
;
Toivonen, Marja
-
2013
Persistent link: https://www.econbiz.de/10009761225
Saved in:
88
The co-production approach to service : a theoretical background
Truong Hong Trinh
;
Kachitvichyanukul, V.
;
Khang, D. B.
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
2
,
pp. 161-168
Persistent link: https://www.econbiz.de/10010239977
Saved in:
89
Det mogna tjänstesamhällets förnyelse : affärsmodeller, organisering och affärsrelationer
Andersson, Per
(
contributor
)
-
2013
-
1. uppl.
Persistent link: https://www.econbiz.de/10010240963
Saved in:
90
Customer activity in service
Mickelsson, Karl-Jacob
- In:
Journal of service management
24
(
2013
)
5
,
pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
Saved in:
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