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11
Measuring quality variations in e-service
Chen, Yen Chun
;
Shen, Yung-Cheng
;
Lee, Crystal Tzu-Ying
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 427-452
Persistent link: https://www.econbiz.de/10011627184
Saved in:
12
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
13
Measuring service quality perceptions of Indian e-retailers : an evaluative study
Chavadi, Chandan Andanesh
;
Menon, Sindhu R.
;
Sirothiya, …
- In:
Metamorphosis : a journal of management research
18
(
2019
)
2
,
pp. 92-102
Persistent link: https://www.econbiz.de/10013384345
Saved in:
14
Government statistics : e-commerce and the electronic economy ; this paper was prepared for presentation to the Federal Economic Statistics Advisory Committee (FESAC), June 15, 200...
Fraumeni, Barbara M.
;
Manser, Marilyn E.
;
Mesenbourg, …
-
2000
Persistent link: https://www.econbiz.de/10001713592
Saved in:
15
Measuring the digital economy
Haltiwanger, John C.
;
Jarmin, Ronald S.
- In:
Understanding the digital economy : data, tools and research
,
(pp. 13-33)
.
2000
Persistent link: https://www.econbiz.de/10001531690
Saved in:
16
Online instruments, data collection, and electronic measurements : organizational advancements
Reynolds, Rodney A.
(
contributor
); …
-
2013
, Tracy H. Porter -- On
measurement
instruments for fatalism / Lijiang Shen, Celeste M. Condit -- A cross-cultural measure of …
Persistent link: https://www.econbiz.de/10011727561
Saved in:
17
Measuring the Digital Economy
International Monetary Fund / Statistics Dept
-
2018
focuses on the
measurement
of the digital sector. The digital sector covers the core activities of digitalization, ICT goods …
Persistent link: https://www.econbiz.de/10014408429
Saved in:
18
Servicequalität des Telefonmarketing : Operationalisierung und
Messung
der Dienstleistungsqualität im Call-Center
Hafner, Nils
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001534151
Saved in:
19
Emotionale Determinanten der Dienstleistungsqualität : Entwicklung und Überprüfung eines Messkonzeptes
Forberger, Dirk
-
2000
Persistent link: https://www.econbiz.de/10001490328
Saved in:
20
More for less? : a comparison of single-item and multi-item measures
Sarstedt, Marko
;
Wilczynski, Petra
- In:
Die Betriebswirtschaft : DBW
69
(
2009
)
2
,
pp. 211-227
Persistent link: https://www.econbiz.de/10003821634
Saved in:
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