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Approaching Key Account Management from a long-term perspective
Tzempelikos, Nektarios; Gounaris, Spiros - In: Journal of strategic marketing 21 (2013) 2, pp. 179-198
Persistent link: https://www.econbiz.de/10010095372
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The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros; Boukis, Achilleas - In: The journal of services marketing 27 (2013) 4, pp. 322-333
Persistent link: https://www.econbiz.de/10010144844
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Service blueprinting effectiveness: drivers of success
Kostopoulos, Giannis; Gounaris, Spiros; Boukis, Achilleas - In: Managing service quality : MSQ ; an international journal 22 (2012) 6, pp. 580-592
Persistent link: https://www.econbiz.de/10010044425
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A dynamic, relational approach to B2B customer experience : a customer-centric perspective from a longitudinal investigation
Gounaris, Spiros; Almoraish, Ahmed - In: Journal of business research : JBR 177 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10014550954
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An alternative measure for assessing perceived quality of software house services
Gounaris, Spiros - In: The service industries journal 25 (2005) 6, pp. 803-824
Persistent link: https://www.econbiz.de/10006234804
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Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis-à-vis the INDSERV scale
Gounaris, Spiros - In: The journal of services marketing 19 (2005) 6-7, pp. 421-437
Persistent link: https://www.econbiz.de/10007096257
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Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis-à-vis the INDSERV scale
Gounaris, Spiros - In: The journal of services marketing 19 (2005) 6, pp. 421
Persistent link: https://www.econbiz.de/10007097220
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Assessing service quality on the Web: evidence from business-to-consumer portals
Gounaris, Spiros; Dimitriadis, Sergios - In: The journal of services marketing 17 (2003) 4-5, pp. 529
Persistent link: https://www.econbiz.de/10007103444
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Assessing service quality on the Web: evidence from business-to-consumer portals
Gounaris, Spiros; Dimitriadis, Sergios - In: The journal of services marketing 17 (2003) 4-5, pp. 529
Persistent link: https://www.econbiz.de/10007104510
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Assessing service quality on the Web: evidence from business-to-consumer portals
Gounaris, Spiros; Dimitriadis, Sergios - In: The journal of services marketing 17 (2003) 5, pp. 529
Persistent link: https://www.econbiz.de/10007104663