It seems today to be an indisputable fact that ISO 9000 is a powerful instrument, which cannot be disregarded. It is, far and away, the most influential initiative that grew from the quality movement of the late 1980s. This paper contains an evaluation of results from a survey on ISO 9000...

A successful TQM implementation requires employees’ engagement in extra‐role behaviors. This study identified and examined the critical factors embedded in the organizational system that may enhance or hinder employees’ participation in TQM activities. Factors including individual training...

Summarizes the arguments for and against the ISO 9000 standard and examines the perceived advantages and disadvantages of implementing it. Reports the results of a survey of over 100 quality managers/representatives of ISO 9000‐certified organizations in the service and manufacturing sectors...

The use of a designed quality plan for application in the electrical power industry is presented. Some contributions of Taguchi’s technique in power process parameter design are reviewed. Recommendations are made for developing a quality‐training plan that will incorporate the design of...

The objective of this work consists of highlighting some benchmarking practices in management by presenting a case study conducted in a company in Brazil. The company was awarded with the Brazilian National Award some years back and it still can be considered as a benchmark of manufacturing...

The purpose of the study reported is to explore the approaches that multinational companies take in order to handle international differences in their management of quality. Qualitative methods for data collection have been used. The empirical data consist of in‐depth and/or focus group...