KPO Experts India has indicated that Knowledge Process Outsourcing (KPO) is a step ahead of Business Process Outsourcing (BPO), referring to it as a process chain consisting of high-value-added activities. The fulfillment of business objectives in a KPO engagement model depends to a large extent...

Tacit knowledge (TK) is a core value element important for obtaining a competitive edge for Customer Relationship Management (CRM). CRM is recognized of high value for integrating knowledge in marketing function. The focus on explicit knowledge so far has resulted in neglecting the importance of...