Narrow search
Showing 151 - 160 of 525,373
Cover Image
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.; McColl-Kennedy, Janet R.; Dagger, Tracey S. - In: European journal of marketing : EJM 46 (2012) 9, pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Cover Image
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Cover Image
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo; Mattila, Anna S.; Tan, Ching Yeng - In: International journal of hospitality management 35 (2013), pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Cover Image
Nomen est omen : formalizing customer labeling theory
Plangger, Kirk; Kietzmann, Jan H.; Pitt, Leyland F.; … - In: AMS review : official publication of the Academy of … 3 (2013) 4, pp. 193-204
Persistent link: https://www.econbiz.de/10010233420
Cover Image
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari - In: Journal of customer behaviour 12 (2013) 2/3, pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Cover Image
A study on customer preference with reference to Pizza Hut, Chennai
Manoj Kumar, G. V.; Subash, B.; Prabhu, C. - In: International journal of applied business and economic … 12 (2014) 2, pp. 371-379
Persistent link: https://www.econbiz.de/10010374119
Cover Image
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
Cover Image
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Cover Image
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Cover Image
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves; Vermeir, Iris; Larivière, Bart - In: Managing service quality : MSQ ; an international journal 23 (2013) 6, pp. 495-512
Persistent link: https://www.econbiz.de/10010202243