The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Year of publication: |
2009
|
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Authors: | Kuo, Chun-min |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 28.2009, 3, p. 302-309
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Personalentwicklung | Human resource development | Kundenzufriedenheit | Customer satisfaction | Taiwan | Japan | USA | United States |
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